Merchant FAQ

How to use a CrediMax Point of Sale (POS) Terminal

1. How to process a Payment (Credit Card / DebitCard)

• Swipe/insert the card through the POS terminal
• Key in the amount and press “Enter”
• Ask the customer to enter his/her PIN code (if required)
• The POS terminal will then Approve and print out the purchase receipt
• Once approved, tear off the receipt and ask the Cardholder to sign if it is required, depending on the card
• Verify the Cardholder’s signature on the receipt against the card if Signature was required
• Keep the original singed copy and press “Enter” for the Cardholder’s copy.
• To avoid fraud, pay attention to the cardholder's behavior
• If you suspect behavior follow code 10 steps.

2. A. How to process a Pre-Authorization Transaction (For Credit Cards Only)

• Press menu and choose “Pre-Authorization”.
• Insert/Swipe the card if available or manually enter the card number and expiry date on the POS terminal
• Enter the amount and press “Enter” and wait for the approval
• Once approved, the POS terminal will print out the “Authorization Receipt”
• If approved, an authorization code will be generated on the receipt
• Keep the receipt for future reference.

2. B. How to Debit (Process) the Pre-Authorization Transaction.

• Press menu and choose “Offline”.
• Insert/Swipe the card or key-in the card number and the expiry date through the POS terminal
• Enter the amount and press “Enter”
• Enter the approval code obtained from “Authorization Receipt” and press “Enter”
• Tear off the receipt and ask the Cardholder, if present, to sign.
• Verify the Cardholder’s signature on the receipt against the card, if present.
• Keep the original signed copy and press “Enter” again to print the Cardholder’s copy.

     3. How to process a Tip Transaction (For Restaurants Only)

• Press menu and choose “Tips Comp”
• Enter the Receipt Number and press “Enter”
• Enter the tip amount and press “Enter”
• Enter the total amount (Tips + Transaction Amount) and press “Enter”
• Wait for the receipt print out.
• Keep the original copy and press (Enter) for Cardholder’s copy (If Needed).

      4.How to Void a Transaction (For Credit Cards Only)

• Press menu and choose “Void”
• Enter the Receipt Number and press “Enter”
• Enter the amount and press “Enter”
• Tear off the receipt and attach it with the original receipt and press “Enter” to print the Cardholder’s copy.
• Merchants should keep a copy for future reference

Note: Void Transactions are used for canceling the transaction immediately and it should be done before batch upload.

       5. How to print the Transaction Report

• Press menu and choose “Report”
• Choose from the below options:
• F1 Card-Wise (Total amount of cards type)
• F3 User-Wise (Full details of the transactions).
• F4 -Wise (Full details of the transactions).
• Press “Enter” to confirm
• Wait for POS terminal to print out the Transaction Report.

       6. How to Re-print a Purchase Receipt

• Press menu and choose “Reprint”
• Enter the Receipt Number and press “Enter”
• Press “Enter” again to confirm
• Tear off the receipt and ask the Cardholder to sign, if required
• Verify the Cardholder’s signature on the receipt against the card, if applicable. 

       7. How to Upload a the Transactions

• Press menu and choose “Upload”
• Press “Enter” to confirm
• The Upload Report will be printed once process is completed

NOTE: A successful Upload will mention (Accepted) at the end of the report