Welcoming you to a new card experience
Please note that retail banking operations of HSBC Bank Middle East, Bahrain will be officially migrated to Bank of Bahrain & Kuwait (BBK) Group by the fourth quarter of 2025. Retail customers of HSBC can look forward to continued excellence in service, enhanced product offerings, and access to BBK Group’s comprehensive suite of financial services.
HSBC Retail Transfer Related News – Acquisition Related News | BBK
Your HSBC credit card is being transferred as part of a business acquisition, where BBK Group has acquired HSBC’s retail banking operations in Bahrain. Your HSBC credit cards will be transferred to CrediMax the fully owned Card Issuing and Acquiring arm of BBK.
No, there is no need to reapply. Your existing HSBC credit card will remain active until 27 November, 2025. Post that date, you can activate your new CrediMax branded credit card and use it.
Yes, you should have already received your new CrediMax branded credit card along with the Activation Code and instructions. For further assistance, please call our Call Center on 17117117.
You can activate your CrediMax card by changing the PIN number through any of the below channels:
No, your credit limit will remain unchanged and will be transferred along with the outstanding balance to your new CrediMax card account.
Any remaining points not utilized shall be converted at an agreed value and will be transferred to your new CrediMax card after 27 November, 2025. You may login to CrediMax Digital App to view your Thameen points balance.
Yes, you may continue using your HSBC credit card during the transition period. Your new CrediMax card will remain inactive until 27 November, 2025.
We aim to ensure a smooth and seamless transition with minimal to no disruption. Any changes or important dates will be communicated to you in advance.
CrediMax maintains the following billing cycles i.e. the 11th, 16th and 21st of the month. Accordingly, your current billing cycle will be as per the above mentioned dates. To request a change to your cycle date, you may:
Once the transfer is complete, you will be able to access your current and previous month statements via the CrediMax Digital App or secure online portal. Download the app and follow the registration steps after receiving your new CrediMax card.
All direct debits linked to your HSBC credit card will be migrated to BBK without disruption. Direct debit payments will be processed 15–16 days after the billing cycle date. To update or change direct debit instructions, complete a “Change Request Form” and submit it through:
Once your card is transitioned, our CrediMax Customer Service team will assist you via:
Your existing terms will remain the same unless otherwise communicated. A comprehensive guide outlining your updated terms and new benefits can be viewed in the CrediMax Card Services and Fees Guide.
To enjoy using BenefitPay services, please add your new CrediMax card after receiving and activating it.
Yes, please update your payment information with your new CrediMax card on all your active subscriptions to avoid service disruptions.
CrediMax cards offer a wide range of benefits, including:
Note: Please visit our website to view full list of card benefits and features
Any refund due on your old card will be tracked by HSBC and forwarded to CrediMax for crediting to your new card account.
Yes, your existing CrediMax card remains active. The HSBC card will be replaced with a new CrediMax card.
Once you receive and activate your CrediMax card, you have the option to add it to your preferred digital wallets.
Yes, a new PIN (activation code) will be provided via SMS with your new CrediMax card. You can change it during activation. The card will only be usable after 27 November, 2025.
Your CrediMax card will be activated post 28 November, 2025.
The required amount may vary depending on the reward you select. You can view the full details through CrediMax Digital App.
Although the transferred loyalty points may seem reduced, their equivalent value within our program remains fully preserved.