Welcoming you to a new card experience
Please note that retail banking operations of HSBC Bank Middle East, Bahrain will be officially migrated to Bank of Bahrain & Kuwait (BBK) Group by the fourth quarter of 2025. Retail customers of HSBC can look forward to continued excellence in service, enhanced product offerings, and access to BBK Group’s comprehensive suite of financial services.
HSBC Retail Transfer Related News – Acquisition Related News | BBK
Your HSBC credit card is being transferred as part of a business acquisition, where BBK Group has acquired HSBC’s retail banking operations in Bahrain. Your HSBC credit cards will be transferred to CrediMax the fully owned Card Issuing and Acquiring arm of BBK.
No, there is no need to reapply. Your existing HSBC credit card will remain active until further notice. Prior to that date, you will receive your new CrediMax branded credit card along with clear instructions on how to activate and use it.
Yes, you will receive a new CrediMax branded credit card with a new card number. Activation instructions will be provided before the migration date.
No, your credit limit will remain unchanged and will be transferred along with the outstanding balance to your new CrediMax card account.
Any remaining points not utilized shall be converted at an agreed value and will be transferred to your new CrediMax card at the agreed upon time.
Yes, you may continue using your HSBC credit card during the transition period. Your new CrediMax card will remain inactive until the official migration date. We will notify you well in advance of any important deadlines.
We aim to ensure a smooth and seamless transition with minimal to no disruption. Any changes or important dates will be communicated to you in advance.
CrediMax maintains the following billing cycles i.e. the 10th, 15th and 20th of the month. Accordingly, your current billing cycle will be as per the above mentioned dates. To request a change to your cycle date, you may:
Once your card is on boarded, you can access your statements via the CrediMax Digital App or secure online portal. Download the app and follow the registration steps after receiving your new CrediMax card.
All direct debits linked to your HSBC credit card will be migrated to BBK without disruption. Direct debit payments will be processed 15–16 days after the billing cycle date. To update or change direct debit instructions, complete a “Change Request Form” and submit it through:
Once your card is transitioned, our CrediMax Customer Service team will assist you via:
Your existing terms will remain the same unless otherwise communicated. A comprehensive guide outlining your updated terms and new benefits will be shared.
Yes, you must add your new CrediMax card to BenefitPay after receiving and activating it.
Yes, please update your payment information with your new CrediMax card on all your active subscriptions to avoid service disruptions.
CrediMax cards offer a wide range of benefits, including:
Note: Please visit our website to view full list of card benefits and features
Any refund due on your old card will be tracked by HSBC and forwarded to CrediMax for crediting to your new card account.
Yes, your existing CrediMax card remains active. The HSBC card will be replaced with a new CrediMax card.
Once you receive and activate your CrediMax card, you have the option to add it to your preferred digital wallets.
Yes, a new PIN (activation code) will be provided via SMS with your new CrediMax card. You can change it during activation. The card will only be usable after the official migration date.