Popular questions
POS Machines
How to process a Payment (Credit Card / DebitCard)?
- Swipe/insert the card through the POS terminal.
- Key in the amount and press “Enter”.
- Ask the customer to enter his/her PIN code (if required).
- The POS terminal will then Approve and print out the purchase receipt.
- Once approved, tear off the receipt and ask the Cardholder to sign if it is required, depending on the card.
- Verify the Cardholder’s signature on the receipt against the card if Signature was required.
- Keep the original singed copy and press “Enter” for the Cardholder’s copy.
- To avoid fraud, pay attention to the cardholder’s behavior.
- If you suspect behavior, follow code 10 steps.
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How to Debit (Process) the Pre-Authorization Transaction?
- Press menu and choose “Offline”.
- Insert/Swipe the card or key-in the card number and the expiry date. through the POS terminal.
- Enter the amount and press “Enter”.
- Enter the approval code obtained from “Authorization Receipt” and press “Enter”.
- Tear off the receipt and ask the Cardholder, if present, to sign.
- Verify the Cardholder’s signature on the receipt against the card, if present.
- Keep the original signed copy and press “Enter” again to print the Cardholder’s copy.
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How to process a Tip Transaction (For Restaurants Only)?
- Press menu and choose “Tips Comp”.
- Enter the Receipt Number and press “Enter”.
- Enter the tip amount and press “Enter”.
- Enter the total amount (Tips + Transaction Amount) and press “Enter”.
- Wait for the receipt print out.
- Keep the original copy and press (Enter) for Cardholder’s copy (If Needed).
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How to Void a Transaction (For Credit Cards Only)?
- Press menu and choose “Void”.
- Enter the Receipt Number and press “Enter”.
- Enter the amount and press “Enter”.
- Tear off the receipt and attach it with the original receipt and press “Enter” to print the Cardholder’s copy.
- Merchants should keep a copy for future reference.
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How to print the Transaction Report?
- Press menu and choose “Report”.
- Choose from the below options:
- F1 Card-Wise (Total amount of cards type).
- F3 User-Wise (Full details of the transactions).
- F4 -Wise (Full details of the transactions).
- Press “Enter” to confirm.
- Wait for POS terminal to print out the Transaction Report.
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How to Re-print a Purchase Receipt?
- Press menu and choose “Reprint”
- Enter the Receipt Number and press “Enter”
- Press “Enter” again to confirm
- Tear off the receipt and ask the Cardholder to sign, if required
- Verify the Cardholder’s signature on the receipt against the card, if applicable.
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How to upload the Transactions on my POS machine?
- Press menu and choose “Upload”.
- Press “Enter” to confirm.
- The Upload Report will be printed once process is completed.
Note: A successful Upload will mention (Accepted) at the end of the report
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