Complaint Procedure

The Complaints / Suggestion Guide is designed to outline and simplify the process of addressing our valued customer’s complaints and suggestions. Our goal is to prioritize the interest of our customers andprovide exceptional quality customer service.

At CrediMax, we highly value your feedback regarding your experience with our wide range of products and services, and believe your input is invaluable in helping us enhance our offerings.

How to Submit Complaints or Suggestions

Please submit all complaints and suggestions in writing through one of the following channels:

Email:

• Complaints: [email protected]
• Suggestions: [email protected]

CrediMax Website:

• Customer Complaint / Suggestion Form

Acknowledgment

Complaints will be acknowledged within five (5) working days from the submission date, providing a complaint reference number for follow up.

Follow Up and Resolution

Once we receive your complaint, we will diligently investigate the matter and work towards finding a satisfactory resolution. A written response will be issued within thirty (30) calendar days from the complaint date explaining our findings and steps taken to address your concern.

Escalation of Complaint

Any further dissatisfied resolution of complaint, the customer may refer to the Consumer Protection Unit at the Central Bank of Bahrain (CBB) within thirty (30) calendar days from the date of CrediMax’s final response.

Contact Support

            Customer Experience Unit

            +973 17 117 117

            [email protected]

            [email protected]

            www.credimax.com.bh

            P.O. Box 5350, Manama, Kingdom of Bahrain